Return and Refund Policy

Return and Refund Policy – Savelle

Thank you for shopping with Savelle. We want every customer to feel confident when placing an order with us. If your item does not meet your expectations, please review our return and refund policy below.

Returns
Return requests must be submitted within 14 days of delivery. Returned items must be unused, clean, undamaged, and in their original packaging. A valid order confirmation or proof of purchase is required.

Return Process
Please contact our support team before sending any item back:
📧 terryjackson19478@gmail.com

Once your return request is approved, we will provide return instructions and the appropriate return address. Items returned without prior approval may not be accepted.

Shipping Origin
Orders may be shipped from one of our international fulfillment warehouses. Shipping times may vary depending on the destination, customs processing, product availability, and local delivery services.

Return Shipping Costs
We will cover return shipping costs only when the item received is defective, damaged, or incorrect. For returns due to sizing, preference, change of mind, or other customer-related reasons, return shipping fees may be the customer’s responsibility.

Refunds
After we receive and inspect the returned item, we will notify you by email. If your refund is approved, it will be issued to the original payment method within 14 days. Additional processing time may be required by your bank or payment provider.

Non-Returnable Items
Personalized products, opened personal care items, gift cards, digital products, final-sale items, and products damaged through misuse are not eligible for return.

Damaged or Incorrect Items
Please contact us within 48 hours of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photographs of the item and packaging.

Contact Us
For return or refund questions, please contact Savelle Support:
📧 terryjackson19478@gmail.com